支援 · Support

使用 App 時遇到問題?

Having trouble with the app?

別急,我們陪你慢慢解決。

No rush — we'll help you sort it out.

在 App 內回報,最快

Report in the app — the fastest way

請在 探吉 內前往:

In Sennaby, go to:

設定 Settings 問答與回饋 Questions & Feedback

App 內可以直接描述問題、附上圖片,並持續查看回覆。

You can describe the issue, attach images, and follow the replies right in the app.

無法開啟 App?

Can't open the app?

也可以透過 Email 聯絡我們:

You can also reach us by email:

support@sennaby.com

回報小提醒

A few tips

回報問題時,建議附上裝置型號、iOS 版本與問題發生步驟,能幫我們更快找到原因。請勿提供券商密碼或未遮蔽的敏感文件。

When reporting an issue, it helps to include your device model, iOS version, and the steps to reproduce it — that lets us find the cause faster. Please don't include brokerage passwords or unredacted sensitive documents.